If you left an item behind during your stay, we’ll be happy to search for it and return it if found. Just reach out to us by email at contato@v3rso.com.br or via WhatsApp at +55 11 91512-0958, and let us know your full name, dates of your stay, a detailed description of the lost item, and the best address for shipping. If we’re able to locate the item, we may ask you to cover the shipping cost to send it back.

And if you’ve found something that another guest may have left behind, please hand it over to any hotel staff member so we can return it properly.