If your reservation was made through a partner site, such as Booking, Expedia, or other sales channels, any cancellation or modification request must be made directly through the same platform where the reservation was made. This is because reservations made through these sites are subject to the cancellation and change policies defined by the channel itself, which may vary according to the type of rate chosen. v3rso does not have the autonomy to change or cancel these reservations directly, and it is necessary to follow the procedures established by the partner site. We recommend checking the specific conditions of your reservation on the platform used to ensure that any request is made within the allowed period.